Question 1

What is the price? How much does it cost?

Accepted Answer

Hyde Park Golf takes pride that our rate is the lowest in London area. Our rates vary by the time of year and we continue to strive to be the most cost effective indoor golf facility. For most accurate pricing information, please proceed to our booking page and check out the pricing for the time slot of your choosing.

Question 2

Can I book last minute?

Accepted Answer

Yes.  Last minute booking is not an issue but keep in mind the following:  Bookings made within the 24 hour cancellation period cannot be cancelled.  Please note that you should refrain from making a booking where the start time is in the past. It is prohibited that you cannot book past a time block (the 15 minute interval), but you can still make a booking during that time block.   For example, at 2:02PM, you can book for 2:00PM start time because 2:02PM is within 2:00PM-2:15PM time block, but realistically, you should book for a 2:15PM start time considering the time it takes for booking and payment.   If it's at 2:17PM and you are trying to book for 2:00PM - 2:15PM time block, the system will block the booking.

Question 3

Can I cancel a booking?

Accepted Answer

Yes.  You may cancel a booking up to 24 hours prior to your booking start time.   With a proper cancellation you will receive a full refund.

Question 4

Can I edit a booking?

Accepted Answer

No. You cannot edit a booking. You need to cancel the existing booking and make a new one. Cancellation policy will apply.

Question 5

Can I extend my training session?

Accepted Answer

Yes. As long as the schedule is open, you can just create another booking after your current session.

Question 6

Can I reschedule, change or move a booking?

Accepted Answer

If you would like to reschedule, change or move a booking you must first make a new booking and then request a cancellation of your existing booking. This must be done at least 24 hours before your start time.

Question 7

Do you provide refunds?

Accepted Answer

Yes. If you have cancelled your booking within the proper cancellation window, then you will receive a full refund.

Question 8

How do I book a time that goes past midnight?

Accepted Answer

For bookings that overlap midnight, you will need to make two bookings. For example, if you wanted to book from Wednesday 11:30PM to Thursday 12:45AM, you would make the following bookings: Wednesday 11:30PM to 12:00AM Thursday 12:00AM to 12:45AM During your session the light and projector will turn off and turn on again, but your game should be exactly where you left off.

Question 9

Is my booking information publicly viewable?

Accepted Answer

No. Once you book a session, your name will not appear on any publicly viewable schedule.

Question 10

How can I enter the Hyde Park Golf?

Accepted Answer

After making your reservation, we will email/text you CloudKey (a link you need to click to open the door). The link will be activated 10 minutes before your scheduled start time and will deactivate 10 minutes after your end time. When you arrive, just click the link and the door will open.

Question 11

The CloudKey doesn't open the door

Accepted Answer

Please make sure you are clicking the link after the link is activated (10 minutes before your start time) and before the link is deactivated (10 minutes after your end time).   If that's still not working, please wait 10 seconds and try again.

Question 12

How can I enter Hyde Park Golf if I don't have a data plan for my mobile device?

Accepted Answer

We will send text message to your phone as well. You can find the link in the text message we sent you. Or you can connect to our free wifi just outside of the door to access your email.   The SSID and password are located at the door.

Question 13

What if I forget something after my session is over?

Accepted Answer

You will have up to 10 minutes to return to the premise. When the time is up, you will need to make another booking to gain access or contact us during customer service hours.

Question 14

Do you provide clubs or do you have clubs for rent?

Accepted Answer

No. You must bring your own clubs. Please make sure there is no dirt from the field because small debris can damage the screen.

Question 15

Can I teach someone at Hyde Park Golf?

Accepted Answer

Hyde Park Golf welcomes teaching pros or more seasoned players to bring their students/friends and provide lessons.

Question 16

Can I bring food or beverages?

Accepted Answer

Outdoor food is strictly prohibited. Beverages are not allowed with the exception of bottled beverages. For further information, please refer to our terms and policy.

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